English Translation - For informational purposes only
IMPORTANT NOTICE: This English translation is provided for informational purposes only. In case of any discrepancy or dispute, only the French version of these Terms and Conditions shall be legally binding and authoritative. The French text shall prevail in all circumstances.
These General Terms and Conditions of Sale (hereinafter "Terms") govern sales made on the Souffle Musique website, operated by a sole proprietorship domiciled in France, with registered office located at 7 square Claude Debussy, 78120 Rambouillet. Souffle Musique offers for sale:
⠀The site is aimed at individual customers (consumers), both in France and internationally. These Terms aim to define the rights and obligations of the parties in the context of online sales of these products and services, in accordance with applicable regulations regarding electronic commerce, consumer protection, and contract law. The sole proprietorship is registered under SIRET number: 92865378100023 For any inquiries, you can contact customer service at: soufflemusique@gmail.com.
Customers can place orders directly on the Souffle Musique website via an online shopping cart system. The ordering procedure includes several steps, including product selection, cart validation, entering information necessary for delivery, and payment. The order is considered valid and final upon payment confirmation, subject to acceptance by the seller. Once the order is recorded and payment confirmed, a confirmation email is automatically sent to the customer, summarizing the essential elements of the order. Customers can place orders without creating an account; opening a customer account is not mandatory. Souffle Musique reserves the right to cancel or refuse any order:
⠀In these cases, the customer will be informed as soon as possible and refunded if payment has already been made.
Prices of products offered on the Souffle Musique website are indicated in euros including all taxes (TTC), unless otherwise stated. They take into account the VAT applicable on the order date, where applicable. In case of VAT rate modification, this may be reflected in the price of products or services. Automatic price conversion may be offered for informational purposes depending on the country of site consultation, but billing remains in euros (€). Delivery fees are added to the prices of physical products. They are specified to the customer before final order validation and vary according to destination and chosen delivery method. For deliveries outside France, customs duties or other local taxes may be required upon package arrival and remain the customer's responsibility. Payment of the total order amount is required immediately upon validation. No shipment will be made without prior collection of full payment. Payments are secured and processed by the Stripe platform. The following payment methods may be offered:
⠀The customer guarantees that they have the necessary authorizations to use the selected payment method and that this method provides access to sufficient funds to cover the costs related to their order.
Physical products offered on the Souffle Musique website can be delivered in France and internationally, subject to availability and logistical feasibility.
Orders are generally prepared and shipped within 3 to 7 business days, subject to product availability. Delivery times vary according to the destination country and are estimated between 3 and 15 business days after shipment. The indicated times are provided for informational purposes and do not constitute a firm contractual commitment.
Deliveries are provided by La Poste, Colissimo, or any other carrier selected according to destination. A tracking number is systematically provided to the customer after shipment.
Delivery fees are entirely the customer's responsibility. When placing an order, the customer must select the delivery rate corresponding to their actual geographical zone. In case of obvious error in rate selection (e.g., domestic rate selected for an international address), Souffle Musique reserves the right to cancel the order or request a supplement before processing. No free delivery is offered, regardless of order amount.
Software licenses are delivered electronically, generally via download link or email immediately after the order. In certain cases (e.g., incomplete customer information, manual processing required, technical incident), a maximum delay of 48 hours may be necessary before sending.
Souffle Musique disclaims any responsibility for delays or deterioration of packages during transport, once they are handed over to the carrier. In case of observed damage, a declaration to the carrier may be required to benefit from a replacement. This process may involve an additional delay.
In accordance with Consumer Code provisions, the customer has a 14-day period to exercise their right of withdrawal without justifying reasons or paying penalties, except for return costs which remain their responsibility.
The withdrawal period runs:
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:
To exercise their right of withdrawal, the customer must notify their decision to Souffle Musique by means of an unambiguous statement by email to: soufflemusique@gmail.com or by postal mail to: 7 square Claude Debussy, 78120 Rambouillet. The customer may use the standard withdrawal form attached to these Terms, but this is not mandatory.
For the withdrawal deadline to be respected, it is sufficient that the customer transmits their communication regarding the exercise of the right of withdrawal before the expiration of the 14-day period.
In case of withdrawal concerning a physical product, the customer must return the goods without undue delay and at the latest within 14 days following their withdrawal notification. The product must be returned:
Return costs are the customer's responsibility, unless Souffle Musique agrees to bear them or if it failed to inform the customer that these costs were their responsibility.
The customer's liability is only engaged regarding depreciation of goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods.
In case of withdrawal, Souffle Musique will refund the total amount paid by the customer, including delivery costs (except additional costs resulting from the customer's choice of a delivery method other than the least expensive method offered). The refund will be made:
⠀For physical products, Souffle Musique may defer the refund until recovery of the goods or until the customer has provided proof of shipment of these goods, whichever occurs first. STANDARD WITHDRAWAL FORM (Complete and return only if you wish to withdraw from the contract) To the attention of Souffle Musique:
⠀I hereby notify you of my withdrawal from the contract for the sale of the following good/service: Ordered on: _______________ Received on: _______________ Name of consumer(s): _______________ Address of consumer(s): _______________ Order number: _______________ Product designation: _______________ Date: _______________ Signature of consumer(s): _______________ (only in case of notification of this form on paper)
In accordance with Articles L217-4 to L217-12 of the Consumer Code, Souffle Musique is required to deliver goods conforming to the contract and is liable for conformity defects existing at delivery. The goods conform to the contract when they:
Physical products offered by Souffle Musique are handcrafted. Therefore:
Software licenses offered may be of different types. For software based on Apple's Logic Pro, the customer expressly acknowledges and accepts that:
⠀For other software not based on Logic Pro, legal warranties apply normally according to the general conditions stated in this section.
The customer has a 2-year period from goods delivery to act on conformity warranty.
⠀When the conformity defect appears within 6 months from goods delivery, it is presumed to exist at delivery time, unless proven otherwise.
In accordance with Articles 1641 to 1649 of the Civil Code, the seller is liable for warranty regarding hidden defects of the sold item that make it unfit for its intended use, or that so diminish this use that the buyer would not have acquired it, or would have given a lesser price, if they had known them. The customer has a 2-year period from defect discovery to act on hidden defect warranty.
To assert their warranty rights, the customer must:
In case of conformity defect, Souffle Musique offers the customer, at their choice:
⠀These actions are implemented free of charge for the customer and within a reasonable time.
For handmade physical products:
⠀For software licenses:
Legal warranties do not apply in case of:
These legal warranties apply independently of any commercial warranty possibly granted. The customer may decide to implement the warranty against hidden defects as defined in Article 1641 of the Civil Code. In this case, they may choose between contract resolution or a sales price reduction in accordance with Article 1644 of the Civil Code. Reference texts:
The Souffle Musique website and all its content (texts, images, videos, logos, graphics, sound elements, structure, ergonomics, etc.) are the exclusive property of Souffle Musique or are subject to usage authorization. These elements are protected by intellectual property rights and particularly by the provisions of the French Intellectual Property Code. Any reproduction, representation, adaptation, or exploitation, total or partial, is strictly prohibited without prior written authorization from Souffle Musique.
Physical products sold by Souffle Musique are original creations protected by copyright and/or industrial property rights. Purchase of a physical product grants the customer:
⠀Purchase does not grant the customer:
Purchase of a software license from Souffle Musique grants the customer a personal and non-exclusive usage license of the software, under the conditions defined below.
The customer benefits from the right to:
It is strictly prohibited for the customer to:
Souffle Musique retains all intellectual property rights on software, their source code, architecture, interface, and documentation. The granted license does not constitute a transfer of rights but only a usage authorization within defined limits.
The license is granted for an unlimited duration, subject to compliance with these usage conditions. Souffle Musique reserves the right to terminate the license in case of:
Musical works created by the customer using Souffle Musique software entirely belong to the customer. Souffle Musique:
⠀The customer remains free to exploit their creations as they wish, including commercially.
Trademarks, logos, and distinctive signs of Souffle Musique are protected. Any use of these elements for commercial, advertising, or promotional purposes is prohibited without prior written authorization.
The customer undertakes to use acquired products in respect of third-party intellectual property rights. Souffle Musique cannot be held responsible for the customer's use of products, particularly in case of counterfeiting or violation of third-party rights.
Any person believing that content present on the Souffle Musique site constitutes counterfeiting may report it to: soufflemusique@gmail.com by providing:
Any violation of Souffle Musique intellectual property rights may result in:
Intellectual property matters are governed by French law and particularly by the provisions of the Intellectual Property Code.
Souffle Musique, sole proprietorship domiciled at 7 square Claude Debussy, 78120 Rambouillet, is responsible for processing personal data collected on the site. Data controller contact: soufflemusique@gmail.com
In the context of order placement, Souffle Musique collects the following data:
Souffle Musique may also automatically collect:
Personal data is processed for the following purposes:
Personal data processing is based on:
Data is accessible only to the Souffle Musique manager within their job functions.
Certain data may be transmitted to our service providers within the strict framework of their service execution:
⠀These providers are contractually bound to respect data confidentiality and security.
Data may be communicated to public authorities in cases provided by law (judicial investigations, tax controls, etc.).
Stripe may process data outside the European Union within its activities. These transfers are framed by standard contractual clauses approved by the European Commission or other GDPR-compliant mechanisms.
In accordance with GDPR, you have the following rights:
You may request confirmation that your data is processed and obtain a copy of this data.
You may request correction of your inaccurate or incomplete data.
You may request deletion of your data in certain cases (consent withdrawal, unnecessary data, etc.).
You may request limitation of processing under certain circumstances.
You may request recovery of your data in a structured, machine-readable format.
You may object to processing of your data for legitimate reasons or for commercial prospecting.
When processing is based on your consent, you may withdraw it at any time.
To exercise your rights, you may:
⠀Your request must be accompanied by a copy of an identity document to prevent any usurpation. Souffle Musique undertakes to respond within one month from receipt of your request.
Souffle Musique implements appropriate technical and organizational measures to ensure your data security:
Cookies are small text files stored on your device when visiting the site.
You can manage your cookie preferences via:
The Souffle Musique site is not specifically aimed at minors. In accordance with GDPR, processing data of a minor under 16 years requires consent from parents or legal guardians.
If you believe that processing of your data does not comply with regulations, you may file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL):
Souffle Musique reserves the right to modify this data protection policy. Modifications will be brought to users' attention by any appropriate means and will take effect immediately. The updated version will always be accessible on the site with indication of the last modification date.
Souffle Musique undertakes to implement all necessary means to ensure proper execution of its contractual obligations and provide products conforming to presented descriptions. Souffle Musique's liability is limited to proven and foreseeable direct damages at contract conclusion time.
Souffle Musique cannot be held responsible for the following damages:
In any case, Souffle Musique's total liability, all causes combined, cannot exceed the total amount paid by the customer for the concerned order.
Souffle Musique undertakes to deliver products conforming to descriptions and announced quality standards. However, given the artisanal character of products, Souffle Musique cannot be held responsible for:
Souffle Musique cannot be held responsible for:
Souffle Musique provides software "as is" and does not guarantee:
Souffle Musique cannot be held responsible for:
The customer uses software under their sole responsibility. Souffle Musique cannot be held responsible for:
Souffle Musique strives to ensure site availability 24/7, but does not guarantee:
Souffle Musique strives to maintain accuracy of information on the site, but does not guarantee:
The customer undertakes to:
The customer is solely responsible for:
Force majeure or fortuitous events include, in addition to those usually recognized by French court jurisprudence:
In case of force majeure, Souffle Musique will be dispensed from executing its contractual obligations for the entire duration of the event. Obligations will be suspended and deadlines extended by a duration equal to that of the impediment.
Souffle Musique will inform the customer as soon as possible of the occurrence of a force majeure case and its consequences on order execution.
If the impediment continues beyond 30 days, each party may terminate the contract by right, without compensation. Amounts paid by the customer will be refunded pro rata for unperformed services.
Souffle Musique has subscribed with a notoriously solvent insurance company an insurance policy covering its professional civil liability.
Any claim must be addressed to soufflemusique@gmail.com within 30 days from delivery or problem discovery.
Souffle Musique undertakes to seek an amicable solution to any dispute in a spirit of good faith and cooperation.
In case of dispute between the Customer and the company, they will strive to resolve it amicably (the Customer will address a written complaint to the professional or, where applicable, to the professional's Customer Relations Service). Failing amicable agreement or in the absence of professional response within a reasonable period of one (1) month, the consumer Customer within the meaning of Article L.612-2 of the consumption code has the possibility to refer free of charge, if disagreement persists, to the competent mediator listed on the mediator list established by the Commission for evaluation and control of consumption mediation in application of Article L.615-1 of the consumption code, namely: La Société Médiation Professionnelle http://www.mediateur-consommation-smp.fr Alteritae 5 rue Salvaing 12000 Rodez
These Terms are governed by French law.
In case of dispute and failing amicable resolution, French courts will have sole jurisdiction. For consumers: jurisdiction of the court of the consumer's residence or Souffle Musique's headquarters. For professionals: exclusive jurisdiction of Versailles courts.
If one or more clauses of these Terms were declared null or inapplicable, other clauses would retain their full force and effect. The null clause would be deemed unwritten and replaced by a clause of equivalent scope.
Souffle Musique reserves the right to modify these General Terms and Conditions of Sale at any time, particularly to:
Terms may be modified to comply with:
Modifications may concern:
Adaptations may relate to:
Modified Terms are:
In case of substantial modification, Souffle Musique undertakes to inform customers by:
Substantial modifications are those concerning:
Non-substantial modifications (corrections, clarifications, technical updates) take effect immediately upon publication on the site.
Substantial modifications take effect according to the following terms: For new customers:
For existing customers:
For substantial modifications, acceptance may be required by:
Failing required express acceptance, continued site use after modification effective date constitutes tacit acceptance of new conditions.
The customer has the right to refuse Terms modifications, particularly in case of substantial change.
In case of modification refusal:
Modification refusal may result in contractual relationship termination:
Souffle Musique retains:
Customers may request consultation of Terms applicable at their order time by contacting soufflemusique@gmail.com.
In case of exceptional circumstances (security, imperative legal obligations), Souffle Musique may modify Terms with reduced notice period.
In this case:
The French version of Terms prevails in case of divergence with possible translations.
In case of multiple version coexistence, the version applicable to an order is that in force at customer validation time of the order.
Modifications may be communicated via:
It is the customer's responsibility to regularly consult Terms to be aware of possible modifications. Souffle Musique recommends customers consult Terms before each order.
Last updated: June 25, 2025
DISCLAIMER: This English translation is provided for convenience only. The French version of these Terms and Conditions is the sole legally binding version. In case of any conflict or discrepancy between the English translation and the French original, the French version shall prevail.